Terms and Conditions

General Terms and Conditions – VASCARA

 

Version: April 27, 2025

Welcome to Vascara, your online specialist in high-quality eye cosmetics. By using our webshop and/or placing an order through www.vascara.nl, you agree to these Terms and Conditions. We recommend reading them carefully before making a purchase.

Article 1 – Definitions

In these Terms and Conditions, the following definitions apply:

• Cooling-off period: the period during which the consumer may exercise the right of withdrawal;
• Consumer: the natural person who is not acting for purposes related to their trade, business, craft, or profession and enters into a distance contract with the entrepreneur;
• Day: calendar day;
• Extended transaction: a distance contract relating to a series of products and/or services, where the delivery and/or purchase obligation is spread over time;
• Durable data carrier: any tool enabling the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction;
• Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period;
• Model withdrawal form: the withdrawal form provided by the entrepreneur that the consumer may complete when exercising the right of withdrawal;
• Entrepreneur: the natural or legal person offering products and/or services remotely to consumers;
• Distance contract: a contract concluded within an organized system for distance selling of products and/or services, exclusively using one or more means of distance communication up to and including the conclusion of the contract;
• Means of distance communication: any means that can be used to conclude a contract without the consumer and entrepreneur being physically present together;
• Terms and Conditions: these General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

Vascara
Herenweg 182
1822 AL Alkmaar
The Netherlands

Email: info@vascara.nl
Chamber of Commerce number: 96173424
VAT number: NL 0051 93 507 B 24

Article 3 – Applicability

These Terms and Conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these Terms and Conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated where the Terms and Conditions can be reviewed and that they will be sent free of charge upon request.

If the contract is concluded electronically, the Terms and Conditions may be provided electronically in such a way that the consumer can easily store them on a durable data carrier.

If additional product or service conditions apply, the consumer may always invoke the applicable provision most favorable to them in case of conflicting conditions.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Situations not covered by these Terms and Conditions must be assessed in the spirit of these Terms and Conditions.

Article 4 – The Offer

If an offer has a limited validity period or is subject to conditions, this will be explicitly stated.

The offer is non-binding. The entrepreneur reserves the right to amend or modify the offer.

All product and service descriptions are complete and accurate enough to enable the consumer to properly assess the offer. Images used are a truthful representation of the products and/or services offered.

Obvious mistakes or errors in the offer do not bind the entrepreneur.

Product images are intended to represent the products truthfully, but displayed colors may differ slightly from actual product colors.

Each offer contains sufficient information to clearly inform the consumer of their rights and obligations, including:

• possible shipping costs;
• the price including taxes;
• payment, delivery, and execution methods;
• applicability of the right of withdrawal;
• acceptance period of the offer;
• whether the contract will be archived and how it can be accessed;
• available languages other than Dutch;
• applicable codes of conduct;
• minimum duration of the contract in case of an extended transaction.

Article 5 – The Agreement

The agreement is concluded once the consumer accepts the offer and complies with the stated conditions.

If accepted electronically, the entrepreneur will confirm receipt electronically without delay.

The entrepreneur will take appropriate technical and organizational security measures for electronic data transfer and online payments.

The entrepreneur may investigate whether the consumer can meet payment obligations and may refuse an order or impose special conditions based on this assessment.

The entrepreneur will provide the consumer with:

• the business address for complaints;
• information regarding the right of withdrawal;
• warranty and after-sales information;
• all information referred to in Article 4.

Every agreement is concluded subject to sufficient availability of the relevant products.

Article 6 – Right of Withdrawal

For Products

The consumer may dissolve the agreement within 14 days without giving any reason.

The cooling-off period begins the day after the consumer or designated representative receives the product.

During the cooling-off period, the consumer must handle the product and packaging carefully and may only unpack or use the product to the extent necessary to assess it.

If exercising the right of withdrawal, the consumer must return the product with all supplied accessories and, if reasonably possible, in its original condition and packaging.

The consumer must notify the entrepreneur within 14 days after receiving the product if they wish to exercise the right of withdrawal. After notification, the product must be returned within 14 days.

The consumer must provide proof of timely return shipment.

If the consumer fails to notify the entrepreneur or return the product within the specified periods, the purchase becomes final.

For Services

The consumer may cancel a service agreement within at least 14 days after entering into the agreement.

The consumer must follow the reasonable and clear instructions provided by the entrepreneur regarding withdrawal.

Article 7 – Costs in Case of Withdrawal

The consumer bears only the direct costs of returning the product.

If the consumer has made a payment, the entrepreneur will refund the amount within 14 days after withdrawal, provided the returned product has been received or proof of complete return shipment has been supplied.

Refunds will be made using the same payment method unless otherwise agreed.

The consumer is liable for any diminished value resulting from careless handling of the product.

Article 8 – Exclusion of the Right of Withdrawal

The entrepreneur may exclude the right of withdrawal for products and services clearly stated before the agreement is concluded.

This exclusion applies only to:

• custom-made products;
• personalized products;
• products unsuitable for return due to their nature;
• perishable products;
• products with prices tied to financial market fluctuations;
• newspapers and magazines;
• opened audio/video recordings or software;
• sealed hygiene products whose seal has been broken.

Exclusion also applies to certain services such as accommodation, transportation, restaurant services, leisure activities on a specific date, betting, and lotteries.

Article 9 – Prices

Prices will not increase during the validity period stated in the offer, except for VAT changes.

All prices listed include VAT.

Printing and typographical errors are reserved.

Article 10 – Conformity and Warranty

The entrepreneur guarantees that products and services comply with the agreement and legal requirements.

Consumer rights under the law remain unaffected by any manufacturer or importer warranty.

Defects or incorrect deliveries must be reported within 2 months after discovery.

The warranty does not apply if:

• products were repaired or modified by the consumer or third parties;
• products were exposed to abnormal conditions or mishandled;
• defects result from government regulations regarding materials.

Article 11 – Delivery and Execution

The entrepreneur will exercise the utmost care when processing and fulfilling orders.

Delivery will take place at the address provided by the consumer.

Orders will be executed within 30 days unless another delivery period has been agreed upon.

If delivery is delayed or impossible, the consumer will be informed within 30 days and may dissolve the agreement free of charge.

Delivery times are indicative only.

Risk of damage or loss remains with the entrepreneur until delivery to the consumer.

Article 12 – Extended Transactions: Duration, Cancellation, and Renewal

Consumers may terminate agreements concluded for an indefinite period at any time with a notice period of up to one month.

Fixed-term agreements may not be tacitly renewed for a fixed duration unless legally permitted.

Article 13 – Payment

Unless otherwise agreed, payment must be made within 7 working days after the cooling-off period begins.

Consumers must immediately report inaccuracies in payment details.

In case of non-payment, the entrepreneur may charge reasonable costs within legal limits.

Article 14 – Complaints Procedure

The entrepreneur has a clearly communicated complaints procedure.

Complaints must be submitted within 2 months after the consumer discovers the issue.

Complaints will be answered within 14 days after receipt.

If unresolved, disputes may be submitted to Stichting WebwinkelKeur or the European ODR platform.

Article 15 – Disputes

All agreements are exclusively governed by Dutch law.

The Vienna Sales Convention does not apply.

Article 16 – Additional or Deviating Provisions

Additional or deviating provisions may not disadvantage the consumer and must be recorded in writing or stored accessibly on a durable data carrier.

Article 17 – Product Information and Health

Our products are cosmetic and intended exclusively for external use around the eyes.

Consumers with medical conditions or allergies are advised to consult a physician before use.

Always read the ingredient list and instructions before use.

Article 18 – Intellectual Property

All texts, images, designs, logos, and product names on the website are the property of Vascara or its licensors and may not be used or copied without written permission.

Article 19 – Privacy and Data Protection

19.1 Personal Data

Personal data is processed according to the privacy policy on our website and is used solely for processing orders and customer communication.

19.2 Security

We apply appropriate technical and organizational measures to protect your data. However, complete security of internet data transmission cannot be guaranteed.

Applicable Law and Disputes

All agreements are exclusively governed by Dutch law. If disputes cannot be resolved amicably, they may be submitted to the competent Dutch court.

The Vienna Sales Convention does not apply.

These Terms and Conditions were last updated on April 12, 2026.