Privacy Policy
Privacy Policy – Vascara
Last updated: November 30, 2024
Vascara highly values the protection of your personal data. In this Privacy Policy, we explain how we collect, use, share, and protect personal data when you use our website www.vascara.nl and our services. This policy applies to all visitors and customers of our eye cosmetics webshop.
By visiting our website or placing an order, you agree to the processing of your personal data as described in this policy.
Data Controller
The party responsible for processing personal data is:
Contact person: Robin Verkerk
Email: info@vascara.nl
Address: Herenweg 182, 1822 AL Alkmaar, The Netherlands
What Personal Data Do We Collect?
We only process personal data necessary to provide our products and services. This may include:
- Account information: name, email address, password
- Order and payment details: name, shipping address, billing address, payment information
- Communication data: information you provide via email, contact forms, or customer service
- Website usage data: IP address, browser information, click behavior, visited pages, and preferences (collected through cookies – see our cookie policy)
We do not process sensitive personal data (such as medical information), and we ask you not to share such information with us.
Purposes of Processing
Your personal data is processed solely for the following purposes:
- Processing orders and payments
- Customer service and communication (including returns and inquiries)
- Marketing purposes, such as newsletters and personalized offers (only with your consent)
- Website optimization and improving user experience
- Compliance with legal obligations, such as tax retention requirements or fraud prevention
Legal Basis for Processing
We process personal data based on the following legal grounds under the GDPR:
- Performance of a contract (e.g., delivering an order)
- Legal obligations (such as tax legislation)
- Legitimate interests (e.g., customer service or analytics)
- Consent (for example, marketing communications and cookies)
Sharing Personal Data with Third Parties
We only share your data when necessary for providing our services or complying with legal obligations:
- Delivery services (such as PostNL or DHL)
- Payment providers (such as Mollie or iDEAL)
- IT service providers for website management or hosting
- Marketing partners, only with your consent
- Government authorities when legally required
We conclude data processing agreements with external processors in accordance with the GDPR.
Security of Personal Data
We take appropriate technical and organizational measures to protect your data against loss, unauthorized access, or misuse. Examples include:
- SSL encryption of the website
- Secure payment environment
- Restricted access to personal data for authorized employees only
Retention Periods
We do not retain your personal data longer than necessary for the purposes for which it was collected. In general, the following retention periods apply:
- Order and payment data: up to 7 years (Dutch tax authority legal retention requirement)
- Account information: as long as the account remains active or until deletion is requested
- Marketing data: until you unsubscribe or withdraw consent
Your Rights Under the GDPR
You have the following rights regarding your personal data:
- Right of access – to know which data we process about you
- Right to rectification – to correct inaccurate or incomplete data
- Right to erasure – under certain conditions, you may request deletion of your data
- Right to restriction of processing
- Right to data portability
- Right to object, for example against direct marketing use
You can exercise these rights by sending a request to info@vascara.nl. We will respond within one month.
Cookies and Tracking Technologies
Our website uses cookies to remember your preferences, facilitate the shopping process, and analyze website usage. For more information about our use of cookies and how you can manage your preferences, please refer to our cookie policy.
Changes to This Privacy Policy
We reserve the right to amend this Privacy Policy if required by changes in legislation or our business practices. The most recent version will always be available on our website. In the event of significant changes, we will notify you via our website or by email (if you have an account).
Contact Information
If you have questions, comments, or complaints regarding this Privacy Policy or the processing of your personal data, please contact us at:
Vascara
Email: info@vascara.nl
Address: Herenweg 182, 1822 AL Alkmaar, The Netherlands
Website: www.vascara.nl
If you are not satisfied with the handling of your request, you have the right to file a complaint with the Dutch Data Protection Authority via www.autoriteitpersoonsgegevens.nl.
