Reporting Protocol
Vascara Reporting Protocol – Product Safety & Side Effects
Have You Experienced a Complaint or Side Effect?
At Vascara, we highly value the safety and quality of our products. If you have a complaint or experience a side effect after using one of our cosmetic products, we kindly request that you report it to us immediately.
Examples of Side Effects
- Redness, itching, or skin irritation
- Swelling, burning sensation, or rash
- Allergic or hypersensitivity reactions
- Other unexpected or unwanted effects
How can you report an issue?
You can easily contact us via:
Email: info@vascara.nl
Phone: +31 72 566 9642
Mail: Herenweg 182 – 1822 AL Alkmaar, The Netherlands
Please include the following information:
- Name of the product
- Description of the complaint or side effect
- Where and when you purchased/used the product
- A photo of the product (optional)
- A photo of the reaction (optional)
We take every report seriously and handle all information confidentially in accordance with the guidelines of the Dutch Food and Consumer Product Safety Authority (NVWA) and the EU Cosmetics Regulation (1223/2009/EC).
What Do We Do With Your Report?
After receiving your report, we will:
- Analyze the situation internally
- Document the report in our safety system
- Contact you if additional information is needed
- Report the issue to the competent authority (NVWA) if required
Your Rights
You are entitled to:
- A safe user experience
- Clear information about the product
- Complaint handling within a reasonable timeframe (usually within 5 business days)